Intake/Case Coordinator (Office for Prevention of Harassment and Discrimination)

Berkeley Lab's Office for Prevention of Harassment and Discrimination (OPHD) is looking for an Intake/Case Coordinator responsible for managing complaint intake, case coordination, and tracking progress of cases related to nondiscrimination, Title IX, Whistleblower and Workplace Violence concerns. The coordinator will ensure compliance with required timelines, support the Director with administrative tasks, and assist with reporting and analysis of cases.

OPHD promotes a discrimination-free workplace by addressing harassment, discrimination, and retaliation, while adhering to nondiscrimination laws and best practices. The office emphasizes safety, fairness, and trauma-informed approaches to create a culture of accountability at Berkeley Lab.

We seek candidates with strong collaboration, communication, and problem-solving skills, as well as experience in case coordination, administrative support, and investigative practices. Candidates should be familiar with the Lab's stewardship values and able to support the Director with tasks like calendaring, travel, and expense reporting.

What You Will Do:

• Facilitate OPHD case management by supporting intake of all concerns.
• Coordinate, track, report, and analyze cases received by OPHD.
• Prepare timely preliminary assessment summaries for the Director, in compliance with the University of California (UC), Lab policies, and relevant laws.
• Coordinate administrative processes and refer cases to other LBNL departments for follow-up.
• Assist with formal investigations and informal resolutions, including interview preparation and note-taking.
• Maintain case records for OPHD.
• Support the Director (Title VII, IX, and EEO Officer) with administrative tasks such as calendaring, travel, and expense reporting.

What is Required:

• A minimum of 4 years of related experience supporting members of a leadership team in a large complex research, scientific, academic, or operations environment.
• Demonstrated experience providing high-level administrative support including email correspondence, calendar management, scheduling, arranging and managing complex travel, expense reports, meeting planning and project coordination, tracking and data management, and report generation.
• Experience interviewing complainants, preferably using trauma-informed techniques.
• Experience with data collection, analysis, and tracking for compliance.
• Experience with trauma-informed training or willingness to receive it.
• Proficiency with a variety of cloud-based software platforms and applications including MS Office Suite, Google Applications Suite, Adobe Acrobat, and Zoom video conferencing on a Mac or PC computer.
• Demonstrated written communication skills, including experience handling sensitive and confidential case files, documents, and reports.
• Excellent organizational skills, including experience handling competing priorities, meeting deadlines, assuming responsibility, taking initiative, and responding quickly to changing work priorities.
• Demonstrated oral and interpersonal skills, including experience interfacing with personnel at all levels both internal and external to an organization with a high degree of professionalism, discretion, sensitivity, and confidentiality.

Desired Qualifications:

• A Bachelor's Degree (or equivalent training/knowledge) in Business or a related field.
• Knowledge of UC and Lab policies, procedures, and best practices to ensure case compliance.

Notes:

• Application Deadline: For full consideration, please apply with a resume and cover letter describing your interest by January 24, 2025.
• Appointment Type: This is a full-time career appointment, exempt (monthly paid) from overtime pay.
• Salary Information: This position is expected to pay $85,572 - $117,672 annually which fits within the full salary range of $85,572 - $144,396 for job code A40.3. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary will be commensurate with the final candidate’s qualification and experience, including skills, knowledge, relevant education, certifications, and aligned with the internal peer group.
• As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.
• Background Check: This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• Work Modality: This position is eligible for a hybrid work schedule - a combination of teleworking and performing work on site at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA 94720. Work schedules are dependent on business needs. Individuals working a hybrid schedule must reside within 150 miles of Berkeley Lab.
• Relocation Assistance: This position is not eligible for relocation assistance.
• Eligibility: This position is not eligible for visa sponsorship now or in the future (e.g., H-1B, TN, STEM OPT, etc.). You must be legally authorized to work in the United States to be considered for this position.

Want to learn more about working at Berkeley Lab? Please visit: careers.lbl.gov

Berkeley Lab is committed to inclusion, diversity, equity and accessibility and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links: Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.