Desktop Systems Specialist

Berkeley Lab's Information Technology Division is hiring a Desktop Systems Specialist. This customer-facing role requires strong communication skills and the ability to build relationships within the Lab community.

What You Will Do:

• Image, configure, and install hardware (desktops, laptops, printers, scanners, tablets, smartphones).
• Collaborate with customers to troubleshoot and resolve moderate issues with computers, software, operating systems, and peripherals.
• Monitor and report on customer success and task progress.
• Write, review, and update knowledge base articles and technical documentation.
• Demonstrate effective cybersecurity practices.
• Accurately record all work in ticketing and timecard systems.
• Manage small projects, including software evaluations, infrastructure assessments, and deployments, involving planning, scheduling, and quality control.
• Support daily IT operations, including desktop support refresh and repurposed workstation programs.
• Participate in group meetings and technical discussions.

Additional Responsibilities as Needed:

• Image, configure, and install hardware (desktops, laptops, printers, scanners, tablets, smartphones).
• Troubleshoot and resolve moderate issues with computers, software, operating systems, and peripherals.
• Monitor and report on customer success and task progress.
• Write and update knowledge base articles and technical documentation.
• Uphold effective cybersecurity practices.
• Record all work accurately in ticketing and timecard systems.
• Manage small projects, including software evaluations, infrastructure assessments, and deployments, with planning and communication.
• Support daily IT operations, including desktop support refresh and repurposed workstation programs.
• Participate in group meetings and technical discussions.

What is Required:

• Bachelor’s Degree or equivalent experience with at least two years in a professional IT environment.
• Proficient in managing and troubleshooting Windows, Mac OS, Chrome OS, iOS, and Android operating systems.
• Experienced with workstation and mobile systems, printers, and peripherals.
• Valid California Driver’s license.
• Provides customer service and technical support.
• Experienced in Windows, Mac, and Linux system administration.
• Strong organization and time management skills.
• Excellent interpersonal and written communication skills for conveying technical information.
• Solid understanding of cybersecurity principles and practices.
• Knowledgeable in troubleshooting remote access tools (VPN, SSH, VNC, RDP).
• Familiar with TCP/IP networking protocols (wired and wireless) and standards like USB, SATA, RAID, and PCIe.
• Experienced with system maintenance tools (disk management, BIOS, RAID).
• Proficient in Microsoft Active Directory, including Group Policy Objects and account management.
• Knowledgeable in MS Office, Google Apps, and other productivity suites.

Desired Qualifications:

• Skilled in requirements analysis.
• Experienced in scripting for automating administrative tasks.
• Proficient with system configuration, deployment, and endpoint management tools (e.g., SCCM, BigFix, MDT, JAMF).
• Background in software or web development.
• Previous support experience in a research environment.
• Knowledgeable in High-Performance Computing, virtualization, storage infrastructure, and data management.
• One or more technical certifications (e.g., CompTIA A+, Microsoft MCSE, Dell/Apple technician, Cisco CCNA) or equivalent education and experience.

Notes:

• This is a full-time 2-year, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
• This position is expected to pay $38.69 - $47.28 hourly, which fits within the full range of $35.21 - $59.41 hourly. The hourly rate for this position will be commensurate with the final candidate’s qualification and experience, including skills, knowledge, relevant education, certifications, and aligned with the internal peer group. 
• This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• Work will be primarily performed at: Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.

Want to learn more about working at Berkeley Lab? Please visit: careers.lbl.gov

Berkeley Lab is committed to inclusion, diversity, equity and accessibility and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links: Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.